We’re here to help

And that’s a FAQ

Loss/Reset Password

Password Issues

Contact our IT Department/Help Desk

@ 02 242 4006 and ask for Password Recovery Assistance

– or –

@ Call 0995 793 7166 (Globe)

@ Call 0929 870 2547 (Smart)

Request Reactivation of Password

  • Keep your old password
  • Reactivation should only take a minute or two

– or –

Request Password Reset

  • If you think your password has been compromised or stolen
  • You’ve forgotten your password (or just want a new one)

Login Issues

Login Trouble

Which Platform are you having trouble logging in to?

  • GoTrade I
  • GoTrade II
  • GoTrade Mobile

Talk to a Trader

Need to contact a trader to enter a Buy or Sell Order?

  • 02-242-4006 
  •  

Troubleshooting GoTrade I Mobile

I can't login

First, you poop in your pants

My Security Code doesn't appear

If your Security Code does not appear or does not sync with your login,

  • Close the PSETradex app then reopen it.

I forgot my Password

First, you poop in your pants

GoTrade I FAQ

I can't see a Security Code

Your Security Code is a six-digit number that appears when you turn on your PSE Tradex app (on your registered mobile device)

I have the app, but no six-digit code appears

  • Quit the PSETradex app then reopen it.

I see my Security Code but its wrong

If after quitting/reopening the application, you still experience Security Code errors:

Please make sure you are using the Security Code provided by your registered device

  • Your registered device should be your personal mobile device accessible only by you.
  • Click here to change or re-register your mobile device

Why is my Security Code is "invalid"?

If you are receiving this error:

Close the PSETradex app then reopen it.

GoTrade II FAQ

GoTrade Mobile FAQ

Account Opening

How do I Open an Account?

For Single/Joint Beneficial Owner Accounts, visit this link and follow the instructions to fill up the Account Opening Form

Requirements

  • Natural person over the age of 18 years
  • Registered Taxpayer Identification Number
  • Two (2) forms of ID

For Corporate Accounts, visit this link and follow the instructions to fill up the Account Opening Form

Requirements

  • Legal entity duly registered with the Securities & Exchange Commission or the equivalent SEC of the country the company is domiciled (Foreign Corporations)
  • Registered Corporate Taxpayer Identification
  • Number Two (2) forms of ID per Authorized Person

Can a Non-Filipino Citizen Open an Account?

Yes, you can open an Account regardless if you are a Foreign Citizen, a Dual Citizen or a Foreign Corporation.

  • Be aware of the differing tax treatments for Foreign Accounts and the applicable stock trading & investment taxes governing the country of your nationality.
  • For citizens of the United States please be informed that since 2016, the Philippines is a FATCA compliant country.

I am an ACR Cardholder!

That’s great news and very important to us.

  • Although ACR Cardholder Accounts are considered “Foreign”, they are only required to pay 10% in dividend withholding taxes versus the 30% normally required for Foreign Accounts.

Account Opening

Acceptable Forms of ID for Account Opening

The following are acceptable forms of ID. To open your Account you must submit either

Two (2) Government Issued IDs

– or-

One (1) Government Issued ID and a one (1) Secondary ID

All ID forms must be valid (and not expired), show clearly your picture and at least one (1) ID must have your signature for our verification purposes.

Government Issued IDs for opening a financial institution account

  • SSS UMID
  • Driver’s License
  • PhilHealth ID
  • Taxpayer Identification (TIN) Card
  • Postal ID 
  • Voter’s ID
  • Professional Regulation Commission (PRC) ID
  • Senior Citizen ID
  • Overseas Filipino Working (OFW) ID
  • Passport
  • Government Office ID

Acceptable Secondary IDs, issued by non-governmental organizations

  • GSIS ID
  • Company ID
  • School ID
  • Firearms License Card
  • Credit Card (with photo ID)

Demo Account Opening

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Can I extend my Demo Trial?

Sure!

  • Send an email request to caif@eastern-sec.com requesting us to extend your trial
  • Indicate how long you would like to extend your trial for (up to 30 trading days)

Platform Features

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Payment

How do I Fund My Account?

Visit this link for instructions on how to fund your account. Choose between

Online Banking Method

  • Applicable for AUB, BDO, BPI and MBT Online Banking customers
  • It’s important to send us your transaction Confirmation- an email or screenshot that shows us your fund transfer to us has been completed
  • This method is our favorite and the fastest

OTC Cheque Payment

  • Cut a Cheque and hustle on over to one of our Partner Banks (AUB, BDO, BPI, MBT)
  • Deposit the Cheque and await clearing 
  • Send us a snapshot of your deposit slip

Cheque Pick Up

  • Our Dispatch team will come to your residence, place of business or dark alleyway, collect your Cheque or duffel bag full of cash and make a Deposit for you!

T+3 Clearing (Important!)

Anytime you Purchase Shares, there is a three (T+3) trading-day deadline for you to pay for your purchase

For example

  • Buy Shares on Wednesday (T+0)
  • Deposit funds for your purchase on Monday (T+3)

No Free Riding (Important!)

For Traditional Accounts, we do not allow “Free Riding” in any form with the exception of a Margin Account:

Online Accounts are pre-funded and are not subject to these stipulations.

 

  • Purchase Shares on Wednesday (T+0)
  • Sell Shares at a profit on Thursday (T+1)
  • Request Payment for amount equal to sale profit (T+3)

Even if there are available funds in your Account from your sale share, we require you to pay for your Purchase in full prior to releasing your proceeds 

  • Purchase Shares on Wednesday (T+0)
  • Sell Shares at a profit on Thursday (T+1)
  •  Deposit funds to pay for Wednesday’s share purchase
  • ✔ Request Payment (T+3)

Withdrawals

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Account Fund Withdrawals

Visit this link for account withdrawal requests. Choose between:

Online Banking Method

  • Applicable for AUB, BDO, BPI and MBT Online Banking customers
  • Make the request- we may call to verify
  • This method is our favorite and the fastest

OTC Cheque Deposit

  • If you don’t bank Online we’ll deposit funds directly into your Account

Cheque Pick Up

  • Pick Up your funds from our office or request our messengers to handle deliver a physical check to a convenient address and time of your choosing.

T+3 Clearing (Important!)

Anytime you sell shares, there is a three (T+3) trading-day delivery deadline for the other Broker buying the shares to deliver the funds to us.

For example

  • Sell shares on Wednesday (T+0)
  • Receive sales proceeds on Monday (T+3)

While making an Account Withdrawal Request you may use the Special Instructions section to request an advance payment of your proceeds; subject to approval by our Treasury Department.

Any fund balance that is older than three (T+3) trading days is always available for withdrawal.

Lodgement

What is a Lodgement?

LodgementsLodging or Dematerialization is a Settlements procedures where we take your physical stock certificate, digitize them and store them electronically in a depository database.

Benefits of lodging shares

  • Lodge shares can be traded on your online platform or by a Broker on the Stock Exchange in seconds
  • If your shares are in certificate form it is a lengthy process to find a buyer and change the ownership of your certificates to the buyer’s name.
  • It’s almost like the difference between a credit card and paper money in terms of convenience of transacting

Upliftments

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What is an Upliftment?

Upliftment or Rematerialization is a Settlements procedures where we take your shares in your Brokerage Account and turn them (back) into Stock Certificates

Uplifted Shares a.k.a. Stock Certificates,

  • Are in your name; your name appears on the Certificate along with how many shares you own.
  • Look pretty classy. It’s got fancy designs and it’s printed on high quality security paper.

Downsides:

  • They are not easily tradeable, if you wish to sell your Certificate we encourage you to Lodge your shares (see: What is a Lodgement?)

Other things to consider:

  • You will receive all Cash and Stock Dividends through the mail, this may or may not be very convenient for you, but with a Certificate there is no requirement to engage a Broker.
  • You can hold a Certificate but still appoint a Broker to handle your dividends. Ask us how, some fees may apply.

Stock Rights Queries

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PSEASy Facility

We’re getting ready to launch a brand new facility that will make it easier for you to sign up for Stock Rights and Initial Public Offerings.

Stay tuned!