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If you need immediate help, refer to our Directory
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Directory
Help Desk
Lost Password, Reset Password, Login Issues, Troubleshooting, Technical Difficulties
Globe: 0995 793 7166
Smart: 0929 870 2547
The IT Department | it.dept@eastern-sec.com
Broker Assisted Trades
Buy & Sell Orders, Order Modification & Cancellation, Stock Quotes & Prices
Globe: 0995 —
Smart: 0929 —
Trading Desk | traders@eastern-sec.com
Account Funding & Withdrawals
Account Cash Balance Queries, Deposit & Payments
Globe: 0995 440 4674
Smart: 0929 870 2308
Treasury Department | treasury@eastern-sec.com
Payments & Fees
Withholding Taxes, Commissions & Fees
Globe: 0995 440 4684
Smart: 0961 111 0797
Accounting Department | acctgdept@eastern-sec.com
Account Opening & Maintenance
Change of Address & Other Account Details, Opening Form Queries
Globe: 0995 793 7165
Smart: 0929 873 9492
Customer Service Department | caif@eastern-sec.com
Deliveries, Pickups
Delivery or Pick Up & Messenger Services
Globe: 0995 440 4763
Smart: 0929 870 2159
Dispatch | dispatch@eastern-sec.com
Stock Certificates, IPOs & Rights
Certificates & Transfer, Stock Rights Offers, IPO, Cash & Stock Dividends
Globe: 0995 440 4683
Smart: 0961 111 0794
Settlements Department | settlements@eastern-sec.com
Customer Complaints
Financial Regulations Compliance & Queries
Globe: 0995 440 4763
Smart: 0929 870 2159
Compliance Department | compliance@eastern-sec.com
Manila Office
Address
U 1701 Tytana Plaza Bldg, Oriente St., Binondo Manila
Landline
Office: +63 8242 – 4006 to 09
Taguig Office
Address
U 1603 – 1605 PSE Tower 5th Ave. cor. 28th St. Bonifacio Global City, Taguig City
Landline
Trading floor: +63 8839 – 2930 / +63 8840 – 3276
Office: +63 8251-4834 / + 63 8251-4671 / + 63 8245-6041
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